Refund policy

Due to the handmade and customized nature of needlepoint items, all sales are final and we are unable to accept returns or exchanges.

That said, your happiness matters. If your order arrives with a defect or there is an issue with your item, please reach out within 14 days of delivery and we'll be happy to help make it right. 

Thank you for understanding and for supporting small-batch, handmade work.

Once an order has shipped, Maddie Moo is not responsible for delays caused by the shipping carrier.